Feedback system

Why give feedback?


The university can't be improved, if no one assesses what has been done. As a student, you are an expert on what makes your studies easier and what makes them harder.


Teaching is constantly in need of improvement, but it is difficult to develop it in the right direction, if it is not assessed together with all the participants. As a student, you have first-hand experience of what works and what doesn’t at our university. By giving feedback, you give the university an opportunity to become better.


Giving module feedback is also important even though you have already completed the module. Developing the module will allow future students to receive better teaching. Based on the feedback, the module teachers can get new ideas for their work and thus improve future course implementations.



What to give feedback on?


Feedback should be given on anything that can be improved in order to make the university more rewarding for students and teachers. There are things about the university that can’t be changed, but pointing out problematic issues will give an understanding on where difficulties lie. Feedback may relate to a specific course or be about any practical arrangements, such as the curriculum or property maintenance.



How to give feedback?


When giving feedback, it is important to keep in mind that your words are always received by another person. Feedback should be worded so that it highlights the problem and its effects, and gives a possible solution to the situation. In addition to mentioning problems, it is essential to point out any positive sides to the issue at hand so that they can be preserved. Especially, if giving feedback involving a person or a person's actions, you should phrase your message as carefully and politely as possible.



Where to give feedback?


At HAMK, feedback is collected through many different channels. The easiest way to give feedback is by discussing with your teacher or the university staff. Other ways are through the official channels of the feedback system. These include module feedback, which is collected at the end of each module, degree programme’s feedback discussion, which is held at least once per semester, and the rectors hearing once a year. In addition, feedback is collected from students in the form of various surveys during their studies. Feedback can also be given at any time to the Student Union.



Feedback system consists of:


Module feedback:


Teachers collect feedback about the module implementation and content at the end of each module. This feedback might be collected through SoleOps or by any other agreed method, for example, in a feedback session at the end of the course implementation.


Degree Programme's feedback discussions:


The Degree Programme feedback is collected according to each Degree Programme's own practices, at least once every semester. Usually, in the Degree Programme's feedback discussion, the Head of Degree Programme, a member of a student organisation and student representatives from the starting groups are present. The representatives have collected feedback from their group members beforehand and forward the messages in this discussion.


Rector's hearing


The rector and vice rectors go to each unit and meet student representatives. A member of the Student Union is also present in the hearing. In the hearing, the representatives have a chance to give feedback they have collected beforehand from their group directly to the rectors, and the rectors have an opportunity to give immediate response to the feedback.


In addition:


Student performance appraisals, international exchange feedback, Bachelor's thesis feedback, work placement feedback, AVOP.





The responsibilities of a university of applied sciences:


The university of applied sciences has the responsibility of giving its students an opportunity to give feedback. In addition, the university has the responsibility to process the feedback and to notify the students what changes will be made based on the feedback or give reasons why something can't be changed.


The responsibilities of a student union:


The student union will help the university to collect feedback. It collects and receives feedback from the students, notifies students of feedback giving opportunities and monitors the feedback processing and follow-up actions.


The responsibilities of a student representative:


The student representative has the responsibility of collecting the feedback from his/her group before the feedback discussion. After the discussion, he/she must report back to the group any responses the feedback received.


The responsibilities of a student:


The responsibility of each student is to give constructive feedback on issues he/she feels need developing.